Customer Support / Chatway
Chatway
Live chat, a shared inbox and a help centre, with an AI agent you pay for only when it actually closes a conversation. Since October 2026 you can also let ChatGPT or Claude work the inbox through MCP, on the free plan.
- My score
- 73 out of 100
- Price
- Free forever plan; Business from $31/mo billed yearly; AI agent $0.50 per resolved chat
- From Asia-Pacific
- Web plus iOS and Android apps; brings in WhatsApp, Instagram and Messenger chats, with live translation for customers writing in other languages.
- Affiliate program
- Unverified
- Last checked
- 15 October 2026
If Chatway isn't right
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The support bot I'd try first. You pay per resolved chat, which keeps it honest.
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Zendesk AI in customer support
Sensible add-on if your helpdesk already lives in Zendesk.
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Freshdesk in customer support
Value helpdesk with Freddy AI; strong India/APAC support.
Free tier; paid plans available
-
Tidio in customer support
Affordable chat plus Lyro AI for small online stores.
Free tier; paid plans available